Refund policy

Returns & Refunds

If something isn't right, we want to fix it. You have 30 days from delivery to request a return.

Changed your mind?
Email us at HuntingtonBuilds@gmail.com with your order number and we'll take it from there — we'll confirm the return and send you the address and instructions. Items need to be unused and in their original packaging.

Please don't ship anything back before you hear from us. Returns that arrive unannounced can't be matched to an order, and we won't be able to accept them.

Return shipping is the buyer's responsibility, and original shipping charges aren't refunded.

Something wrong with your order?
If your item arrived damaged, defective, or isn't what you ordered, email HuntingtonBuilds@gmail.com within 30 days with a photo of the issue and a quick description of what went wrong. We'll cover the cost of making it right — replacement or refund, your choice — and you won't pay a cent in return shipping. This is on us, not you.

Want a different item instead?
The quickest route is to return what you have and place a new order once the return is approved. That gets the right part to you faster than waiting on an exchange.

What we can't take back
Custom and made-to-order items are non-returnable, since they're printed specifically for you. Gift cards are non-returnable as well.

Not sure whether a bracket fits your rail? Ask us before you order. We'd much rather spend five minutes getting it right the first time than process a return.

Refunds
Once your return arrives, we'll inspect it and let you know. If approved, your refund goes back to the original payment method within 5–7 business days. Banks and card issuers sometimes take a few extra days to post it, so give it a little time. If it's been more than 15 business days since we approved your return and you still don't see it, email HuntingtonBuilds@gmail.com and we'll chase it down.

Questions about any of this? Email HuntingtonBuilds@gmail.com — a real person reads it.